Contact Us
Whether you've spotted an outdated bonus figure, want to flag a Canadian online casino we haven't covered yet, or just have a question about how we put our rankings together, this is the place to reach us. We read every message that comes in, even if we can't always reply individually.
What we can help with
Online Casinos is a review and comparison site, not a casino, so there are some things we're better placed to answer than others. Here's a rough guide to where we can genuinely help, and where you're better off going elsewhere.
- Site feedback and corrections — spotted a bonus term, rating or fact on apexhq.ai that looks out of date? Tell us and we'll check it against the operator's current terms.
- Suggestions for coverage — think we've missed a Canadian online casino worth reviewing, or a topic worth explaining in more depth? We're happy to hear it.
- Questions about our ranking process — if something about how we score or order operators isn't clear, ask and we'll explain our reasoning.
- General feedback — praise, criticism and everything in between all help us improve the site.
What we can't help with
Because Online Casinos doesn't operate any casino, hold player funds or process deposits and withdrawals, we're not able to resolve account-specific issues. For anything involving a real-money account, the casino's own support team is the right first stop — every operator we list, including the sites covered in our reviews, has its own dedicated support channel for players. This covers things like:
- Deposit or withdrawal delays and payment issues
- Login problems, password resets or account verification
- Bonus crediting, wagering progress or promotional disputes
- Closing an account or self-exclusion requests
If you're concerned about your gambling habits or want to set limits on your play, our Responsible Gambling page has practical guidance and support options that apply regardless of which operator you use.
Before you get in touch
A few quick checks can often save you a round trip:
- If your question relates to a specific casino's bonus terms, wagering requirements or payment timelines, check the operator's own terms and conditions page first — these change more often than any third-party review can track in real time.
- If you're after background on how Online Casinos researches and rates casinos, our About Us page explains our process and independence from operators.
- If your query is about how our site itself works, including affiliate relationships and how commission does or doesn't affect rankings, our Terms and Conditions page covers the detail.
A note on how we work
Online Casinos earns commission when readers click through to some of the Canadian online casinos we list and sign up. This funds the research behind our reviews, but it never decides which operator gets a higher rating or a better position on the page — commission and ranking are kept separate. If you ever think a review reads more like an advert than an honest assessment, that's exactly the kind of feedback we want to hear.
We aim to respond to genuine enquiries as promptly as we can, though response times can vary depending on volume. For urgent account or payment matters, contacting the casino operator directly will almost always be faster than waiting on us.